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Pl eas e Note: Delivery prices quoted are ex cluding VAT. * UK Mainland only Deliveries are made from Monday to Friday excluding Bank and National Holidays.

Next Working Day Shipping * is available in UK Mainland for all orders placed before 15:00hrs. Orders placed after 15:00hrs will be dispatched the following working day on a next day service. For Next Business Day Delivery, please use the drop down menu under Shipping Options and select Next Day. Standard 2-day shipping * is available to Scottish Highlands and Islands orders placed before 15:00hrs on stocked items. Items are despatched promptly sameday.

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UK Courier services are typically 2 day delivery for remote UK postcodes WEEKEND deliveries in the UK may be possible if required at additional cost. For WEEKEND delivery quotation please call our Sales Team prior * Standard carriage / Free-shipping - please allow 2-5 working days from clearance of payment for delivery. Typically however delivery is much quicker and 98% of orders are delivered to UK addresses within 24 - 48 hours after dispatch from warehouse. Delivery Times - Deliveries are made Monday to Friday (excl. Public holidays) typically 2-5 working days from date of order for in-stock items if the FREE DELIVERY option is chosen. An email will be sent to inform you of dispatch of goods and due delivery date.

Next Day UK delivery may be selected at checkout for an additional cost. CANCELLATIONS and RETURNS - from our Online shop (not including manufacturer warrantable items. Please speak to our Sales department or email sales@butlertechnik.com if you believe your item has failed within warrantable circumstances) You have the right to cancel your order within a 14 (fourteen) day 'cooling off period', which starts the day after you receive your items. If you wish to cancel under the UK Consumer Protections (Distance selling) Regulations 2000, you must inform ButlerBus Technik Ltd of your intention to cancel your order by either phone, email or post within the 14 (fourteen) day cooling off period.

You will then receive confirmation from ButlerBus Technik Ltd and given authorisation to return goods, please quote and include your original invoice number. We will only except goods back in a re-saleable condition. Once we have received goods we will then issue you a full refund less any delivery charges. (You will be required to return goods at your cost by an insured and trackable method) If goods go missing we will only consider a request for refund on proof of completed receipt/delivery of goods to ButlerTechnik from your nominated courier.

If you are unable to arrange a return please contact us. We can arrange collection on your behalf but a charge will be made which will be deducted from your refund total. If a delivery charge was made on the original purchase this will not be refunded as this is a service which is concluded at the point of order. Orders that have already been processed and/or despatched cannot be cancelled; they must be returned to ButlerBus Technik Ltd for refund following receipt of goods by customer. We will do our very best to assist and enable a quick refund process upon receipt of returned items. Thank you for your continued understanding during this process Returns address ButlerBus Technik Ltd Tillbridge Road Garage Sturton-by-Stow Lincoln LN1 2BP United Kingdom All costs relating to return shipping of correctly supplied goods shall be the responsibility of the purchaser. ButlerBus Technik Ltd are not responsible for any shipping or insurance charges relating to return of goods.

Please be aware that ButlerBus Technik Ltd may NOT be able to accept for full or partial refund/credit any items that have been prior installed by the customer before return. Such goods/components shall be deemed 'used' and therefore unable for subsequent resale. Impact of event scale. Specifically, but not exclusively, the return of prior installed electronic items used for purchaser diagnostic or trouble-shooting purposes shall not be considered for full refund. The decision to refund or partially refund prior installed items shall remain solely at the discretion of ButlerBus Technik Ltd. The decision to refund or partially refund goods returned beyond 14 days after original date of sale shall remain solely at the discretion of ButlerBus Technik Ltd. Your statutory rights are unaffected by the above.